Remote Data Backups' Knowledge Base

Enter a search term (or id and category, optional) below, then click 'Find'. Click a category name below to expand it. 50 Most Viewed >

Advantages & Features (13) Can Remote Data Backups software remind me to back up before I turn my PC off? 171 How can I run a manual backup and then have my computer shut down when the backup is finished? 147 How can Remote Data Backups help me when installing Windows XP Service Pack 2? 94 How does my current backup system compare with Remote Data Backups? 17 My DNS is down; will Remote Data Backups software still work? 164 What are the advantages of online backups versus local backups? 13 What are the disadvantages of CD-Rs and CD-RWs? 19 What are the disadvantages of external or portable hard drives? 22 What are the disadvantages of Jazz Drives? 23 What are the disadvantages of mirrored or RAID systems? 21 What are the disadvantages of tape drives? 18 What are the disadvantages of Zip Drives? 20 What features does Remote Data Backups have? 16

Affiliate Partner Program (7) Can I use my own domain name with my Partner Site? 248 How are commissions handled on accounts paid monthly? Quarterly? Annually? 107 How can I pay for my client's account, or use a credit card different than the name on the account? 129 How do I become an affiliate? 79 How do I receive credit for referring a user to Remote Data Backups? 77 How will I be rewarded for informing others about Remote Data Backups? 76 Top 10 Affiliate Program FAQs 160

Backup (75) A scheduled backup did not occur or complete. What should I do? 52 Can I back up ACT 7.0? 116 Can I back up my music files (.mp3, .wma, etc.)? 124 Can I share my Remote Data Backups folder? 174 Can I use my computer while Remote Data Backups is backing up? 62 Can I use Remote Data Backups on Windows 2008 Server? 274 Can I view my backup logs from another location? 175 Do I need to leave my computer on for automatic backups to occur? 91 How can I assure that critical open files are backed up? 83 How can I backup more than 30GB of data? 144 How can I be sure that my data is kept safe? 204 How can I copy files from computers over a network? 63 How can I create a customized shortcut to automatically run a backup? 135 How can I force workstations off of a server before backing up? 123 How can I restore my Outlook .pst files? 156 How can I run an automatic backup and have my computer shut down when the backup is finished? 166 How can I run automated backups using AOL as my ISP? 162 How can I see how much disk space a disk or folder is using? 59 How can I use the Windows Backup Utility to back up Microsoft Exchange and other open files? 230 How can I verfiy that my Microsoft Outlook has been setup correctly to work with Remote Data Backups? 187 How do I back up a Microsoft Access database? 231 How do I back up and restore a MySQL database? 229 How do I back up Microsoft SQL Server? 228 How do I back up my system state in Windows 2003 Server? 255 How do I back up Peachtree? 157 How do I backup and restore my ACT! 2005 database? 213 How do I backup QuickBooks and QuickBooks professional? 217 How do I configure my AOL firewall to work with Remote Data Backups? 237 How do I configure Remote Data Backups to work with my modem? 205 How do I determine how much data I am currently backing up? 130 How do I find and deselect files or folders? 200 How do I find and deselect unwanted files from backup? 172 How do I find my Remote Data Backups account number and encryption key? 210 How do I force a database rebuild? 165 How do I include or exclude types of files? 117 How do I install the mapped drive version of the software? 234 How do I recover my e-mail? 185 How do I select / deselect files for backup in 8x version? 268 How do I switch from Full backup to Manual selection? 102 How do I use Remote Data Backups help files? 203 How much data can I back up? 45 How often can I back up? 48 How should I configure my Outlook to ensure that my e-mail gets backed up? 186 I am a Dwyer Group franchisee. Which Zware files should I back up and where are they located? 246 I am installing Remote Data Backups remotely, how can I print a copy of the encryption key? 241 I am using the mapped drive version, but I can’t see my network drives. Can you help? 150 I installed Remote Data Backups, ran a backup, then a test restore, why did it fail? 184 I would like to get my data on DVD. What does Remote Data Backups charge for archive services? 243 My account is full. How can I reduce my account space usage? 61 My backups are not happening at the time I want them to - what could be wrong? 169 My Outlook PST file failed to restore, what should I do? 226 Some files were not backed up. What should I do? 51 What does this error mean - Could not connect: Connection refused. The Data Center was located but it is temporarily busy. (ID: 107)? 244 What does this error message mean: During your last backup, you used a newer version of this software. In order to continue your software must be updated. Restart the Agent after this update? 242 What if I don’t have the mapped drive version? 151 What is a page file and do I need to back it up? 233 What is the difference between total, optimized and compressed file backup size? 58 What is the largest file that can be backed up? 64 What kind of backup does Remote Data Backups perform? 208 What Operating Systems are supported by Remote Data Backups? 170 What power management settings should I use for my laptop to enable automatic backups? 161 What switches are available to use with Remote Data Backups? 167 What types of files can or should I back up? 49 Where can I find my Outlook .pst files? 155 Where does Outlook store my address book? 218 Which files are NOT selected for backup by default? 86 Which files can be safely deselected from the Backup View? 81 Why do I see this message in the Log: 'No Files Backed Up' 188 Why does my account seem to show that I have less space than I purchased? 219 Why does my Remote Data Backups fail to connect to your data center? 136 Why is Microsoft Office 2000, including Outlook 2000, no longer supported? 236 Why is my selected file size smaller than the used space on my hard drive? 125 Why should I turn off my backup until I have completed my retrieve operations? 224 Will Remote Data Backups work with a Dial-up connection? How do I set it up? 196 Will your software back up my database files? 201

Corporate Info (3) My DNS is down, what are the IP addresses for the Remote Data Backups websites? 163 What is the background of Remote Data Backups? 74 Who uses Remote Data Backups online backup service? 75

Customer Support (6) Can I get help from an onsite IT consultant? 93 How can I keep RDB emails out of my junk mail / spam folder? 257 Troubleshooting Log entries for config.ini 138 What happens if I cancel my account early? 220 What information may help the technical support staff to help me? 92 Why are my emails from you filled with programming code? 106

Data Rates (4) Half of my backup finished, but when I start again it indicates it is only a few percent done. Why? 57 How long will daily backups take? 47 How long will my first backup take? 46 Why is my first backup so slow? 56

File Restore (6) Can I restore previous versions of a file? 69 How can I do test restore to be sure my data is backed up? 202 How do I backup (and restore) Outlook Express? 223 How do I restore my files to another directory? 73 How long is my data stored offsite? 68 Where can I see a list of files that were backed up? 72

File Sharing (1) How can I share data and files back and forth between accounts? 67

Installation & Setup (16) Can I move my Remote Data Backups account to another computer? 189 Can I use Remote Data Backups if I have a firewall? 40 How can I run Remote Data Backups as a Windows Scheduled Task? 60 How do I complete the installation of my Version 8 account? 261 How do I find my computer name? 82 How do I register a new account? 24 How do I set up Remote Data Backups to run on a scheduled basis in Windows Server 2008? 275 What are the system requirements of Remote Data Backups? 98 What if I have AOL, MSN, Prodigy, CompuServe, Juno or similar ISP's that force me to log in. Will I still be able to run Automatic Backup? 39 What if I lose my Personalized Encryption Key? 30 What IP addresses and ports do you use? 119 What version of Windows do I have on my PC? 264 Where can I find my account number? 29 Where do I find Windows Task Scheduler? 177 Why is my account number sometimes displayed as a 10-digit number and sometimes 9? 97 Will Remote Data Backup work with Windows Vista? 253

Log Files (3) Can Remote Data Backups automatically send the backup logs by email? 85 How can I send you information from my backup log files? 90 What do the log files show? 80

Plans, Prices, Payment (10) Can I back up a mapped drive on my network? 105 Can I backup a Mac? 121 Can I backup a UNIX or Linux system? 122 Do you offer non-profit discounts? 103 How do I cancel an account? 26 How do I pay for an account? 25 How many computers can an account have? 28 Is there any risk or obligation to try Remote Data Backups for a 30-day free trial? 38 Is there tax on your service? 211 What is the difference between 4GB and 10 GB accounts? 131

Remote File Access (3) Can I access my data remotely from another computer? 66 Do I need to install anything to get Remote File Access to work? 235 When using Remote Access, why do I see a red X instead of my folders? 71

Security (8) Can I or anyone else delete data off of the data center? 34 How is the Remote Data Backups password different from the encryption key? 37 Is my contact information private? 33 Is my data safe and secure? 32 Is Remote Data Backups HIPAA Compliant? 35 Is the entry and exit point for your data secure? 111 Who can access my data? 31 Why don’t I see a “Heal Wizard” tab available when running Windows 2003 Server? 158

System Restore (2) Can I restore just my operating system and/or the complete system if it becomes corrupt? 65 Where do I get the Remote Data Backups software if my hard drive crashes or if I lose my computer completely? 43

Troubleshooting (23) Can I access my log files and backup account from another computer? 245 Connection refused. The Data Center was located but it is temporarily busy. (ID: 107) 139 Def/Base Rules Precedence 173 How can I use Windows Event Log when troubleshooting my backup account? 143 How do I backup files with long names? 260 How do I configure McAfee Security Center to work with Remote Data Backups? 194 How do I configure Norton Internet Security to work with Remote Data Backups? 191 How do I configure Zone Alarm to work with Remote Data Backups? 148 How do I create a scheduled task to reboot my server weekly? 272 How do I deselect all data and start over? 192 How does XCopy work? 178 I am trying to install or reinstall Remote Data Backups and get an error stating there is no Internet connection. How do I connect to the data centers to register and run a backup? 249 I am using the mapped drive software. Sometimes I can see all my mapped drives, other times I can’t. What's going on? 195 I received an email saying I have not backed up in days. What should I do? 179 I received an error message that asked me to insert my Office 2000 disk. What should I do? 140 I received this error: “ERROR: The Data Center detected that this backup account is also being used on another computer.” What should I do? 190 PEBKAC Error 273 What is a WinSock error, and how do I resolve it? 221 What should I do if I get the error; Registration of COM Server c:\program files\remote data backups\\cob.dll: failed. Access Denied? 251 What tools have you found useful when troubleshooting a PC? 154 When I try to select my mapped drives, my software crashes. What should I do? 193 Why can’t I see all the files I have backed up? 199 Why don’t I see all my hard drives? 180

Upgrade & Reinstall (12) How are software upgrades handled? 41 How do I determine what Windows Service Pack my computer is running? 133 How do I recover an existing account? 70 How do I reinstall my existing account? 207 How do I reinstall my Remote Data Backups software, but create a new account? 209 How do I reinstall Remote Data Backups? 100 How do I transfer an account to another computer? 27 How do I upgrade or downgrade my account size? 36 I am upgrading to Windows Vista or bought a PC with Windows Vista preinstalled. How do I transfer my Remote Data Backup account? 265 I have a Windows Vista PC now. How do I install my Remote Data Backups account on the new PC? 266 The log files show an error rebuilding the backup agent database. What should I do? 84 The log shows Total files selected for backup exceeded the limit. What should I do? 55

Can't Find Your Answer in our Knowledge Base?

If not, please submit a Support Ticket and we will contact as soon as possible (M-F, 8-4 MT).
Have an urgent issue? Call us toll-free, 24-7 at 866.722.2587.