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Knowledge Base
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Knowledge Base

Remote Data Backups' Knowledge Base

Enter a search term (or id and category, optional) below, then click 'Find'. Click a category name below to expand it. 50 Most Viewed >

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Advantages & Features (13)
Affiliate Partner Program (7)
Backup (75)
A scheduled backup did not occur or complete. What should I do? 52
Can I back up ACT 7.0? 116
Can I back up my music files (.mp3, .wma, etc.)? 124
Can I share my Remote Data Backups folder? 174
Can I use my computer while Remote Data Backups is backing up? 62
Can I use Remote Data Backups on Windows 2008 Server? 274
Can I view my backup logs from another location? 175
Do I need to leave my computer on for automatic backups to occur? 91
How can I assure that critical open files are backed up? 83
How can I backup more than 30GB of data? 144
How can I be sure that my data is kept safe? 204
How can I copy files from computers over a network? 63
How can I create a customized shortcut to automatically run a backup? 135
How can I force workstations off of a server before backing up? 123
How can I restore my Outlook .pst files? 156
How can I run an automatic backup and have my computer shut down when the backup is finished? 166
How can I run automated backups using AOL as my ISP? 162
How can I see how much disk space a disk or folder is using? 59
How can I use the Windows Backup Utility to back up Microsoft Exchange and other open files? 230
How can I verfiy that my Microsoft Outlook has been setup correctly to work with Remote Data Backups? 187
How do I back up a Microsoft Access database? 231
How do I back up and restore a MySQL database? 229
How do I back up Microsoft SQL Server? 228
How do I back up my system state in Windows 2003 Server? 255
How do I back up Peachtree? 157
How do I backup and restore my ACT! 2005 database? 213
How do I backup QuickBooks and QuickBooks professional? 217
How do I configure my AOL firewall to work with Remote Data Backups? 237
How do I configure Remote Data Backups to work with my modem? 205
How do I determine how much data I am currently backing up? 130
How do I find and deselect files or folders? 200
How do I find and deselect unwanted files from backup? 172
How do I find my Remote Data Backups account number and encryption key? 210
How do I force a database rebuild? 165
How do I include or exclude types of files? 117
How do I install the mapped drive version of the software? 234
How do I recover my e-mail? 185
How do I select / deselect files for backup in 8x version? 268
How do I switch from Full backup to Manual selection? 102
How do I use Remote Data Backups help files? 203
How much data can I back up? 45
How often can I back up? 48
How should I configure my Outlook to ensure that my e-mail gets backed up? 186
I am a Dwyer Group franchisee. Which Zware files should I back up and where are they located? 246
I am installing Remote Data Backups remotely, how can I print a copy of the encryption key? 241
I am using the mapped drive version, but I can’t see my network drives. Can you help? 150
I installed Remote Data Backups, ran a backup, then a test restore, why did it fail? 184
I would like to get my data on DVD. What does Remote Data Backups charge for archive services? 243
My account is full. How can I reduce my account space usage? 61
My backups are not happening at the time I want them to - what could be wrong? 169
My Outlook PST file failed to restore, what should I do? 226
Some files were not backed up. What should I do? 51
What does this error mean - Could not connect: Connection refused. The Data Center was located but it is temporarily busy. (ID: 107)? 244
What does this error message mean: During your last backup, you used a newer version of this software. In order to continue your software must be updated. Restart the Agent after this update? 242
What if I don’t have the mapped drive version? 151
What is a page file and do I need to back it up? 233
What is the difference between total, optimized and compressed file backup size? 58
What is the largest file that can be backed up? 64
What kind of backup does Remote Data Backups perform? 208
What Operating Systems are supported by Remote Data Backups? 170
What power management settings should I use for my laptop to enable automatic backups? 161
What switches are available to use with Remote Data Backups? 167
What types of files can or should I back up? 49
Where can I find my Outlook .pst files? 155
Where does Outlook store my address book? 218
Which files are NOT selected for backup by default? 86
Which files can be safely deselected from the Backup View? 81
Why do I see this message in the Log: 'No Files Backed Up' 188
Why does my account seem to show that I have less space than I purchased? 219
Why does my Remote Data Backups fail to connect to your data center? 136
Why is Microsoft Office 2000, including Outlook 2000, no longer supported? 236
Why is my selected file size smaller than the used space on my hard drive? 125
Why should I turn off my backup until I have completed my retrieve operations? 224
Will Remote Data Backups work with a Dial-up connection? How do I set it up? 196
Will your software back up my database files? 201
Corporate Info (3)
Customer Support (6)
Data Rates (4)
File Restore (6)
File Sharing (1)
Installation & Setup (16)
Log Files (3)
Plans, Prices, Payment (10)
Remote File Access (3)
Security (8)
System Restore (2)
Troubleshooting (23)
Can I access my log files and backup account from another computer? 245
Connection refused. The Data Center was located but it is temporarily busy. (ID: 107) 139
Def/Base Rules Precedence 173
How can I use Windows Event Log when troubleshooting my backup account? 143
How do I backup files with long names? 260
How do I configure McAfee Security Center to work with Remote Data Backups? 194
How do I configure Norton Internet Security to work with Remote Data Backups? 191
How do I configure Zone Alarm to work with Remote Data Backups? 148
How do I create a scheduled task to reboot my server weekly? 272
How do I deselect all data and start over? 192
How does XCopy work? 178
I am trying to install or reinstall Remote Data Backups and get an error stating there is no Internet connection. How do I connect to the data centers to register and run a backup? 249
I am using the mapped drive software. Sometimes I can see all my mapped drives, other times I can’t. What's going on? 195
I received an email saying I have not backed up in days. What should I do? 179
I received an error message that asked me to insert my Office 2000 disk. What should I do? 140
I received this error: “ERROR: The Data Center detected that this backup account is also being used on another computer.” What should I do? 190
PEBKAC Error 273
What is a WinSock error, and how do I resolve it? 221
What should I do if I get the error; Registration of COM Server c:\program files\remote data backups\\cob.dll: failed. Access Denied? 251
What tools have you found useful when troubleshooting a PC? 154
When I try to select my mapped drives, my software crashes. What should I do? 193
Why can’t I see all the files I have backed up? 199
Why don’t I see all my hard drives? 180
Upgrade & Reinstall (12)

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