Contact · Support · Billing · Clients · Partners

	Make a Payment
	Upgrade/Downgrade
	Reinstall My Account
	Contact Support
	Account Control Panel
	Cancel My Account

Click above to log in & access your files securely. Get Java »

Cancelling Your Backup Account

We're sorry to learn you would like to cancel our service.

If you have an unresolved technical issue, please call us toll-free, 24/7 at 866.7.BACKUP and our expert technicians will do our best to fix your problem.

To notify us you are no longer interested in using your backup account, please call us anytime or complete and submit the form below. This quick process helps us better understand the needs of our clients so we continue to provide the best online backup service available.

We do not provide refunds for accounts cancelled prior to the subscription expiration date.

Account Information

Account ID*

Your Email

Reason for Cancelling

Backups Not Working

Could not connect
Could not complete initial upload
Could not access files remotely

Open files
Over data size limit (upgrade here)
Other (use comment field below)

Having technical problems? Please call our Support Team toll-free, 24-7
at 866.7.BACKUP or visit our extensive Online Support Section.

Manual Backup Plan

Tape Drive
Mirrored/Raid Drive
DVD-RW

CD-RW
External Hard Drive
Other (use comment field below)

To learn about associated risks, click on your intended backup plan above.

Another Online Service

Company or URL

Replacing Old Acct

Account ID

Can't Afford Now

Out of Business

No time to test it yet

Comment

*Your account number (ex. 12345-67890) is on the opening screen of the application.